Location: Crni Lug, Croatia
Last updated: November 2025
At Lynx Valley, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data.
1. Data Controller
The data controller responsible for your personal data is:
Lynx Valley (Brdo 9 d.o.o, OIB 54710537689, MB 05024749)
Crni Lug, Croatia
Email: 09.brdo@gmail.com
2. What Data We Collect
We may collect and process the following personal data:
- Contact information (name, email address, phone number)
- Booking details (arrival and departure dates, number of guests)
- Address and identification details (if required for legal guest registration)
- Payment-related information (processed securely via third-party providers)
- Communication you send us (emails, inquiries, special requests)
3. How We Use Your Data
We process your personal data for the following purposes:
- To manage and confirm your booking
- To communicate with you before, during, and after your stay
- To process payments and refunds
- To comply with legal obligations (such as guest registration in Croatia)
- To ensure the safety and proper use of the property
- To improve our services and guest experience
4. Legal Basis for Processing
Your data is processed based on:
- Contractual necessity (to provide your stay)
- Legal obligations (e.g. local registration laws)
- Legitimate interests (property management and security)
- Consent, where applicable
5. Sharing Your Data
We only share your data when necessary and in a limited way, including with:
- Payment service providers
- Booking platforms (if applicable)
- Cleaning and property management services
- Local authorities (for legal compliance)
If any data is transferred outside the EU/EEA, appropriate safeguards will be applied.
6. Data Retention
We retain your personal data only as long as necessary:
- Booking and accounting data: up to 5 years (or as required by law)
- Guest registration data: as required by Croatian regulations
- Communication data: only as long as needed for customer service purposes
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
To exercise any of these rights, contact us at: 09.brdo@gmail.com
You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe your data is not handled properly.
8. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.
9. Cookies & Website Usage
Our website may use basic cookies or analytics tools to improve user experience and understand website traffic. These do not collect personally identifiable information unless explicitly provided by you.
10. Contact
If you have any questions about this Privacy Policy or how your data is handled, you can contact us:
Email: 09.brdo@gmail.com
Phone: +385 91 678 5091